Shipping policy

Shipping Policy

Last Updated: June 25, 2026

At TailTrove, we aim to deliver your orders as quickly and safely as possible. Please read our Shipping Policy to understand our delivery process.

Estimated Delivery Time: 5–9 business days from order confirmation.

1. Shipping Coverage

We currently ship across India. We do not offer international shipping at this time.

2. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timelines

Location	Estimated Delivery
Metro Cities (Delhi, Mumbai, Bangalore, etc.)	5–7 business days
Tier 2 & Tier 3 Cities	7–9 business days
Remote / Rural Areas	9–12 business days

These are estimates and may vary due to unforeseen circumstances such as weather, courier delays, or public holidays.

4. Shipping Charges

Shipping charges, if any, will be displayed at checkout before you confirm your order
We may offer free shipping on orders above a certain amount — check our website for current offers

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your delivery status on the courier partner's website.

6. Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier will attempt re-delivery. After multiple failed attempts, the package may be returned to us. In such cases, re-shipping charges may apply.

7. Damaged in Transit

If your order arrives damaged due to transit, please take an unboxing video and contact us at sheshinescare@gmail.com within 48 hours of delivery. We will arrange a replacement or refund as appropriate.

8. Delays

While we make every effort to deliver on time, TailTrove is not responsible for delays caused by courier partners, natural events, strikes, or other circumstances beyond our control.