Privacy policy

Privacy Policy

Last Updated: June 25, 2026

TailTrove ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information: Name, email address, phone number, and delivery address
Payment Information: Payment is processed by Razorpay. We do not store your card details on our servers.
Order Information: Products ordered, order history, and transaction details
Technical Information: IP address, browser type, device type, and browsing behaviour on our website

2. How We Use Your Information

To process and fulfil your orders
To communicate with you about your order status, delivery updates, and support queries
To send you promotional offers and updates (you can opt out at any time)
To improve our website and customer experience
To comply with applicable laws and regulations

3. Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

Logistics/Shipping Partners: To deliver your order to you
Payment Processors: Razorpay, for secure payment processing
Legal Authorities: If required by law or court order

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect certain website functionality.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (subject to legal obligations)
Opt out of marketing communications at any time

7. Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.