Refund policy

Return & Refund Policy

Last Updated: June 25, 2026

At TailTrove, we want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Return Window: 7 days from the date of delivery.

1. Eligibility for Returns

You may return a product within 7 days of delivery if:

  • The product is damaged or defective upon arrival
  • You received the wrong product
  • The product is significantly different from the description on our website

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged by the customer, or are not in original condition
  • Products without original packaging or missing accessories
  • Products returned after 7 days of delivery
  • Products purchased during special sale events (unless defective)

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Email us at support@tailtrove.com within 7 days of receiving your order
  • Include your Order ID, a description of the issue, and clear photos/video of the product
  • Our team will review your request within 2-3 business days and provide return instructions
  • Pack the product securely in its original packaging and ship it to the address provided by our team

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the refund status
  • Approved refunds will be processed within 5-7 business days
  • Refunds will be credited to the original payment method used at the time of purchase
  • Razorpay's processing timelines may apply for the refund to reflect in your account

5. Damaged or Defective Products

If your product arrives damaged or defective, please share an unboxing video or clear photos within 48 hours of delivery. This helps us process your claim faster. In such cases, we will offer a full refund or replacement at no additional cost.

6. Return Shipping

  • If the return is due to our error (wrong or defective product), we will cover the return shipping cost
  • For other eligible returns, return shipping charges may be borne by the customer

7. Order Cancellations

  • Orders can be cancelled within 12 hours of placing the order
  • Once the order is dispatched, cancellations will not be accepted
  • To cancel, email us at sheshinescare@gmail.com with your Order ID

8. Contact Us

For any return or refund related queries, reach out to us at: sheshinescare@gmail.com